Shipping policy

1. Order Processing

Orders placed with DSOUL ARCHIVE are processed after payment has been confirmed.

Orders are typically prepared for dispatch within 2–4 business days. This processing time covers order preparation and does not include shipping time.

As our products are made and fulfilled through third-party production and logistics partners, processing and dispatch times may vary depending on product availability, production requirements and destination.

2. Shipping Rates and Destinations

The following shipping rates apply at checkout, subject to the available delivery options for each destination:

Denmark

Standard Shipping: 50 DKK
Express Shipping: 169 DKK

European Union

Standard Shipping: 150 DKK

Rest of the World

Standard Shipping: 299 DKK

Available destinations, shipping methods and final shipping costs will be confirmed at checkout. Shipping options may vary according to the destination, product and fulfilment method.

3. Estimated Delivery Times

Delivery times are estimates and begin after the order has been dispatched. They do not include order processing or production time.

Denmark: Estimated 1–3 business days after dispatch for standard shipping, where available.
Express Denmark: Estimated next-business-day delivery only where confirmed by the selected carrier at checkout.
European Union: Estimated 5–10 business days after dispatch.
International destinations: Estimated 10–20 business days after dispatch.

Actual delivery times may vary due to carrier delays, customs procedures, public holidays, weather conditions and other circumstances beyond our control. We will provide available tracking information once the order has been dispatched.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

Tracking updates are provided by the relevant carrier or logistics partner. Please allow some time for tracking information to become available after dispatch.

5. Customs Duties, Taxes and Import Charges

European Union customers: Applicable VAT will be calculated and displayed at checkout where required. Customs duties generally do not apply to goods shipped between EU Member States when the goods are already in free circulation within the EU.

Customers outside the European Union: Depending on the destination, shipping route and fulfilment arrangement, additional import duties, taxes or handling charges may apply. Where such charges are payable by the recipient, they will be the recipient's responsibility, subject to applicable law and the delivery terms shown at checkout.

Please review the applicable shipping and tax information before completing your purchase.

6. Delayed, Lost or Damaged Orders

If your order is delayed, appears to be lost, or arrives damaged, please contact us at dsoulgroupinc@gmail.com with your order number and any relevant tracking information.

We will investigate the issue with our fulfilment or shipping partner and work with you to find an appropriate solution.

DSOUL ARCHIVE remains responsible for its obligations to customers under applicable consumer protection law. Nothing in this policy limits any mandatory consumer rights relating to delivery, loss or damage.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order. If you notice an error, contact us as soon as possible.

Once an order has entered production or been dispatched, changes to the delivery address may not be possible. Additional costs or delivery issues caused by incorrect information may depend on the circumstances and applicable law.