Last Updated: October 11, 2026

1. Overview

DSOUL ARCHIVE is a clothing brand operated by DSOUL GROUP, a sole proprietorship registered in Denmark.

We want every order to meet our product descriptions and quality standards. This Return and Refund Policy explains how returns, cancellations and refunds are handled.

Nothing in this policy excludes, limits or replaces any mandatory consumer rights applicable to your purchase.

2. Right of Withdrawal — 14 Days

If you are a consumer purchasing online in Denmark or another country where the applicable consumer withdrawal rules provide this right, you generally have 14 days from the day you receive your order to withdraw from your purchase without giving a reason.

To exercise your right of withdrawal, you must notify us clearly within the applicable 14-day period by emailing dsoulgroupinc@gmail.com.

Please include your order number and state clearly that you wish to withdraw from your purchase.

After notifying us, you generally have a further 14 days to return the goods.

This right may not apply to certain legally exempt products, such as goods made to your individual specifications or clearly personalised items. Limited-edition products or items manufactured after an order is placed are not automatically exempt.

3. Return Conditions

When returning an item because you have changed your mind, please ensure that:

• The item is returned in a condition consistent with the handling necessary to inspect its nature, characteristics and functioning

• Original tags, accessories and packaging are included where reasonably possible

• The item is securely packaged to prevent damage during return shipping

You may inspect a garment as you reasonably would in a physical store. If the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting loss in value where permitted by law.

These conditions do not restrict your legal rights concerning defective, damaged or incorrectly supplied products.

4. Return Shipping Costs

For a return due to a change of mind, you are responsible for the direct cost of return shipping, provided this information was made available to you before your purchase and applicable law permits it.

If an item is defective, damaged, incorrect or does not conform to the contract, we will handle the return in accordance with applicable consumer law. Where required by law, we will cover the relevant return shipping costs.

Please contact us before sending any item back so that we can confirm the appropriate return procedure.

We do not recommend sending returns without tracking or proof of postage.

5. How to Request a Return

To start a return, follow these steps:

Step 1 — Contact us

Email dsoulgroupinc@gmail.com with the subject line “Return Request” and include:

• Your order number

• The item or items you wish to return

• Whether the return is due to a change of mind or a product issue

Step 2 — Receive instructions

We aim to respond within 48–72 hours. This is our target response time and does not reduce any statutory deadline or right.

We will provide the applicable return instructions and confirm any information needed to process your request.

Step 3 — Send the item

Unless we provide different instructions, returns should be sent to:

DSOUL GROUP — Returns
Brøndbyøster Boulevard 28, 1. 5.
2605 Brøndby
Denmark

Please contact us before shipping your return. The return address or procedure may differ if we provide specific instructions for your order.

6. Defective, Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you purchased, please contact us at dsoulgroupinc@gmail.com as soon as reasonably possible.

Include your order number, a description of the issue and photographs of the item or packaging where relevant.

We will assess the issue and explain the available next steps. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

We will not reject a valid statutory claim solely because an item does not meet our internal quality standards.

Where appropriate, we may work with our production or fulfilment partners to investigate the issue. This will not remove any legal obligations we owe to you as the seller.

7. Refunds

Once a refund is due, it will generally be issued to the original payment method unless otherwise agreed or required by law.

For a valid withdrawal, we will reimburse the amounts required by law, including the cost of the least expensive standard delivery option we offered, where applicable. Additional charges for a more expensive delivery option may not be refundable where permitted by law.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will be processed within the applicable legal deadlines. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Any reduction for diminished value will only be applied where legally permitted and justified by the condition of the returned item.

8. Exchanges

Exchanges are subject to product availability.

If you would like a different size or item, contact us at dsoulgroupinc@gmail.com before returning your order. We will explain the available options.

This section does not limit your statutory rights relating to defective or non-conforming products.

9. Order Cancellations

If you wish to cancel an order before production or fulfilment has begun, contact us as soon as possible at dsoulgroupinc@gmail.com, including your order number.

Once production or fulfilment has started, cancellation may no longer be operationally possible. However, this does not remove any statutory withdrawal or other consumer rights that apply to your purchase.

10. Contact Information

For questions about returns, refunds or this policy, please contact:

Brand Name: DSOUL ARCHIVE
Legal Business Name: DSOUL GROUP
Business Type: Sole proprietorship
CVR Number: 46417844
Email: dsoulgroupinc@gmail.com
Business Address: Brøndbyøster Boulevard 28, 1. 5., 2605 Brøndby, Denmark