Política de privacidad

Last Updated: October 11, 2026

1. Introduction

DSOUL GROUP, a sole proprietorship registered in Denmark and operating under the brand name DSOUL ARCHIVE (“we”, “us” or “our”), operates this website and online store.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

This Privacy Policy explains how we collect, use, disclose and retain personal information when you visit our website, make a purchase, contact us or otherwise interact with our services.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact and delivery information: Name, billing address, shipping address, email address and any other contact details you provide.

Order and transaction information: Products purchased, order history, payment status, refunds, returns and related transaction details.

Payment information: Payments are processed through the payment providers available at checkout. We may receive transaction confirmations and limited payment-related information. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.

Account information: Login details and account preferences, if customer accounts are enabled.

Device and usage information: IP address, browser and device information, pages visited, interactions with our store and information collected through cookies or similar technologies, subject to applicable consent requirements.

Communications: Information you provide when contacting customer support or communicating with us.

3. How We Collect Information

We collect personal information:

Directly from you when you place an order, create an account, subscribe to marketing communications or contact us
Automatically through our website, Shopify and cookies or similar technologies, subject to applicable law and your consent where required
From service providers involved in payment processing, fulfilment, shipping, fraud prevention and website operation, where necessary to provide our services

4. How We Use Your Information

We use personal information for the following purposes:

Order fulfilment: To process purchases, arrange production and delivery, manage returns and provide order updates.

Customer support: To respond to questions, resolve issues and communicate with you about your orders.

Payments and security: To process payments, verify transactions, prevent fraud and protect our store.

Marketing: To send promotional communications or measure marketing performance where permitted by law and, where required, with your consent. You may unsubscribe from promotional emails at any time.

Website operation and improvement: To maintain our store, understand website usage and improve the shopping experience, subject to applicable cookie and privacy requirements.

Legal and tax compliance: To comply with applicable accounting, tax, consumer protection and other legal obligations.

5. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more of the following legal bases, as appropriate:

Contract: To process and fulfil your order or take steps requested by you before entering into a contract
Legal obligation: To comply with accounting, tax and other legal requirements
Legitimate interests: To protect our store, prevent fraud, maintain security and manage customer relationships, where these interests do not override your rights and freedoms
Consent: To send certain marketing communications or use non-essential cookies and similar technologies where consent is required

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, analyse usage and support marketing activities.

Strictly necessary technologies may be used where permitted by law. Non-essential analytics and advertising technologies will be used subject to the consent requirements applicable to your location.

You can manage your cookie preferences through the cookie banner or privacy settings available on our website, where provided. You may also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

7. How We Share Personal Information

We may disclose personal information to service providers where necessary for the purposes described in this policy, including:

Shopify: To host and operate our online store and provide relevant e-commerce services.

Payment providers: The payment processors made available at checkout, to process transactions and help prevent fraud.

Production and fulfilment partners: Providers such as Tapstitch, where applicable, to produce, prepare or fulfil ordered products.

Shipping and delivery providers: The carriers assigned to deliver orders, depending on the destination and fulfilment arrangements.

Analytics and marketing providers: Only where relevant services are used and in accordance with applicable consent requirements.

Authorities and professional advisers: Where disclosure is required by law or reasonably necessary to establish, exercise or defend legal claims.

We do not disclose personal information to third parties except as described in this policy, where you direct us to do so, or where otherwise permitted or required by law.

8. International Data Transfers

Our service providers may process personal information in countries outside your country of residence, including outside the European Economic Area.

Where a transfer is subject to GDPR international-transfer requirements, we will rely on an applicable legal transfer mechanism and safeguards where required, such as an adequacy decision or appropriate contractual safeguards.

9. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records and meeting legal obligations.

Retention periods vary depending on the type of information and the purpose for which it is processed. Information that must be retained under applicable accounting or tax rules may be kept for the legally required period.

We use appropriate technical and organisational measures intended to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Where the GDPR applies, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information in certain circumstances
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests
Object to direct marketing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with your competent data protection authority

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us using the details in Section 12. We may need to verify your identity before responding.

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services. Those services may have their own privacy policies and practices.

We encourage you to review the privacy information provided by relevant third parties. This policy applies to personal information processed by us in connection with our store and services.

12. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Brand Name: DSOUL ARCHIVE
Legal Business Name: DSOUL GROUP
Business Type: Sole proprietorship
CVR Number: 46417844
Email: dsoulgroupinc@gmail.com
Business Address: Brøndbyøster Boulevard 28, 1. 5., 2605 Brøndby, Denmark